I just told a library patron what I thought. Specifically, I just told a library patron what I thought of her breaking my rule – that these computers are turned off fifteen minutes before the library closes – time and time again. I also told her that she was taking advantage of us, abusing the free Internet access and free printing and free someplace to stay all day long, every day.
I told her that because she broke the rule, and had been warned previously, I was calling Campus Security. And then I called Campus Security.
She left before the security guard showed up. The other two patrons who test my patience by attempting to break rules also left before he showed up, but not before I had to remind each of them again of these rules. None of these patrons is a student at our private university … or anywhere, to my knowledge.
I am now officially tired of being the Library Den Mother. When my supervisor returns from vacation, she will note a few modifications to the new access policy I just proposed.